Email Services Addendum

NovAlign Digital will provide only the email services described in the applicable Scope. Additional services may be quoted separately or declined.

NovAlign Digital manages technical configuration, authentication, licensing, and administration for managed email. Mailbox quantity, storage, retention, and included support are governed by the purchased plan and provider limits.

Setup may include mailbox creation, SPF/DKIM/DMARC where applicable, DNS verification, basic device connection assistance, and testing. Advanced device support, third-party applications, archival, compliance configuration, or training may be quoted separately.

Migrations are limited to the Scope. Timing and results depend on the originating and receiving platforms, credentials, formats, throttling, permissions, and available data. NovAlign Digital does not guarantee migration of every message, folder, contact, calendar, attachment, rule, label, permission, or historical item. The Client should preserve any independently required backup before migration where reasonably possible.

The Client will provide credentials, authorization, approvals, access, timely responses, accurate mailbox mappings, and secure end-user cooperation. The Client must promptly change temporary passwords, enable available multifactor authentication, and report suspected compromise.

NovAlign Digital may maintain MX, SPF, DKIM, DMARC, verification, and related records. Uncoordinated changes can interrupt delivery or authentication.

NovAlign Digital is not responsible for issues caused by unauthorized changes to forwarding, passwords, DNS, authentication, administrator settings, or third-party configurations. Corrective work may be quoted separately.

Email relies on third-party providers. Outages, spam filtering, reputation systems, storage limits, policy changes, and security controls are outside NovAlign Digital’s control. Industry-standard configuration improves but cannot guarantee delivery or inbox placement.

Licenses remain active only while services are active and paid. Administration of mailboxes provisioned under NovAlign Digital’s managed infrastructure remains with NovAlign Digital. Users receive only the access authorized for their role and mailbox.

Exports are not automatic. The Client must request desired export assistance in writing before the active paid term ends. Availability, format, completeness, compatibility, and timing depend on the provider. Export or migration assistance beyond the purchased Scope may be quoted separately.

After cancellation, termination, or non-renewal, access may be suspended or removed and data may be permanently deleted under provider policies. Retention and recovery are not guaranteed. Any available recovery may be quoted separately.

The Client and users must protect credentials, use reasonable password practices and available multifactor authentication, and avoid unlawful, abusive, deceptive, spam, malware, or high-risk activity. NovAlign Digital may suspend affected access to protect systems, users, deliverability, or third parties.

Website services are governed by the Website Services Addendum. Domain and DNS services are governed by the Managed Domain & DNS Addendum.

Payment for managed email is due when activation is requested.

The Activation Date is the calendar day, in Eastern Time, on which NovAlign Digital sends the Client’s contact on record written notice that the first inbox is ready, with sign-in access. The Activation Date does not depend on when any user first signs in.

If activation is delayed for more than 30 days after payment for reasons within the Client’s control, including domain selection, DNS or account access, approvals, or missing information, the Activation Date is the 30th day after payment.

The initial 12-month email service term begins on the Activation Date. An inbox added during a term is co-termed with it, renews on the same date, and is charged a prorated share of its annual price for each month, or part of a month, remaining in the term.

Managed email renews automatically for successive 12-month terms on each anniversary of the Activation Date, as described in section 2 of the Master Terms. Each renewal invoice is issued on the renewal date and is due on receipt.

This Addendum is incorporated into the Master Terms. For email-service conflicts, this Addendum controls, subject to the order-of-precedence provision in the Master Terms.

Version 1.3, September 24, 2026

• Added section 14, Activation, Term & Renewal: defined the Activation Date, added a 30-day activation backstop, and set co-terming for added inboxes and the renewal invoice date.

Version 1.2, August 10, 2026

• Added pre-migration backup guidance and clarified migration limitations.
• Strengthened temporary-password, multifactor-authentication, acceptable-use, and suspension language.
• Clarified export timing, provider dependency, and separately billable offboarding assistance.