Master Terms & Conditions

Invoices are due upon receipt unless otherwise stated in writing. Payments must be made using the approved payment methods provided. Partial, reduced, conditional, or modified payments are not accepted without prior written authorization.

Failure to pay an amount when due may result in suspension or termination of services. Suspension does not waive outstanding balances or other obligations. The Client is responsible for taxes, fees, chargebacks, and third-party costs identified in the applicable Scope, except taxes imposed on NovAlign Digital’s net income.

Recurring services, including Website Care Plans and other annual services, automatically renew according to the billing cycle identified on the applicable invoice unless cancelled in writing before the renewal date. Renewal continues existing service coverage and does not include redesign, expanded scope, new functionality, or other services unless expressly stated.

Where a proposal, invoice, order, or service record states a fixed initial service term, cancellation notice prevents renewal after that term but does not shorten the accepted term or cancel charges scheduled for it. Immediate offboarding during a fixed term may require payment of the remaining scheduled charges before transfer assistance, unless otherwise agreed in writing or required by law.

Cancellation requests must be sent to support@novaligndigital.com or another written notice address identified on the applicable invoice. Cancellation stops future renewal and does not create a refund or credit for the current paid term unless required by law or agreed in writing.

NovAlign Digital will provide any renewal notice required by applicable law. As a standard business practice for annual recurring services, NovAlign Digital intends to send a written or electronic renewal reminder approximately 30 to 60 days before the applicable cancellation deadline. Failure of a courtesy reminder does not waive renewal where notice is not legally required and the automatic-renewal provision was clearly disclosed.

Unless required by law or expressly agreed in writing, all payments are final and non-refundable, including project fees, setup services, renewals, deposits, and recurring service charges.

The Client will provide timely communication, approvals, accurate information, requested materials, and required access. Delays may affect timelines and do not expand the Scope.

The Client is responsible for ensuring that materials and instructions it provides are accurate, lawful, properly licensed, and do not infringe third-party rights. The Client must maintain secure credentials, use available multifactor authentication, promptly report suspected unauthorized access, and identify authorized contacts.

NovAlign Digital uses third-party hosting companies, registrars, software vendors, email platforms, payment processors, analytics providers, and other technology providers. NovAlign Digital is not responsible for third-party outages, policy or pricing changes, technical limitations, security incidents outside its reasonable control, or discontinued features. Third-party terms may apply directly to the Client.

Each party will use reasonable care to protect non-public business, technical, credential, and personal information received from the other party and will use such information only to perform or receive the services, comply with law, or protect legal rights. Confidentiality does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.

NovAlign Digital will maintain reasonable administrative, technical, and physical safeguards appropriate to the services and information involved. No system can be guaranteed completely secure. If NovAlign Digital determines that a security incident involving Client information requires notice under applicable law, NovAlign Digital will provide notice as required by law and reasonably cooperate with appropriate response efforts.

The Client remains responsible for its privacy notices, lawful collection and use of information, retention requirements, and instructions regarding Client-controlled data unless those responsibilities are expressly included in the Scope.

The Client retains ownership of original materials it provides. Ownership of completed, specifically purchased deliverables transfers upon full payment, subject to third-party licenses and the applicable addenda.

NovAlign Digital retains ownership of its proprietary processes, workflows, templates, internal systems, source components, automation, know-how, development methods, administrative tools, and other pre-existing or reusable intellectual property. No implied license or transfer is created beyond the Client’s authorized use of the completed service during the applicable service term.

The Website Services Addendum, Managed Domain & DNS Addendum, Email Services Addendum, and any other applicable service-specific addendum are incorporated by reference when the related service is purchased.

The parties consent to conducting transactions electronically. Payment, electronic signature, checkbox acceptance, or other affirmative electronic acceptance after the applicable terms have been presented constitutes acceptance to the extent permitted by law. Electronic records must be made available in a form the recipient can retain or print.

NovAlign Digital may suspend or terminate affected services for non-payment, material breach, unlawful or abusive use, security risk, or conduct that threatens systems or third parties. When reasonably practical, NovAlign Digital will provide notice and an opportunity to cure, except where immediate action is reasonably necessary to prevent harm or comply with law. Provisions that by their nature should survive termination will survive, including payment, ownership, confidentiality, limitations of liability, and governing law.

To the fullest extent permitted by law, NovAlign Digital will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, revenue, opportunities, goodwill, or data. Aggregate liability arising from the services will not exceed the amount paid by the Client during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, utility or internet failures, labor disruptions, governmental action, war, civil unrest, epidemics, cyberattacks, or third-party platform outages, provided the affected party uses reasonable efforts to mitigate the impact.

Operational notices may be sent to the email addresses customarily used by the parties. Formal legal notices and cancellation requests must be in writing and sent to support@novaligndigital.com for NovAlign Digital and to the Client’s most recent email or mailing address on file. A party must promptly update its notice information.

If documents conflict, the following order controls unless expressly stated otherwise: (1) a signed custom agreement or amendment; (2) the applicable invoice or proposal for project-specific scope, pricing, and dates; (3) the applicable service-specific addendum for that service; and (4) these Master Terms. Specific written terms control over general terms concerning the same subject.

These Terms and the incorporated documents constitute the Agreement concerning the purchased services. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. The Client may not assign the Agreement without NovAlign Digital’s written consent, except in connection with a lawful transfer of substantially all relevant business assets; NovAlign Digital may assign the Agreement in connection with a merger, reorganization, sale, or transfer of its business. Headings are for convenience only.

The Agreement is governed by Florida law, without regard to conflict-of-law principles. Unless the parties agree otherwise in writing, any action must be brought in a court of competent jurisdiction located in Duval County, Florida, and each party consents to that venue and jurisdiction.

Updated Terms apply prospectively to new purchases and, for recurring services, beginning with the next renewal term after notice or availability of the updated Terms. A material change will not retroactively reduce an expressly purchased deliverable or materially alter an active fixed-term project without the Client’s agreement, except where necessary to comply with law or address an urgent security or operational risk. Continued use after the effective date of properly noticed renewal terms constitutes acceptance to the extent permitted by law.

Version 1.2, August 10, 2026

• Clarified that cancellation during an accepted fixed initial term prevents renewal but does not shorten the accepted term or remove scheduled charges.
• Retained order-of-precedence, electronic acceptance, notices, severability, waiver, assignment, force majeure, suspension, survival, and venue provisions.
• Retained automatic-renewal disclosures, written cancellation method, renewal reminders, confidentiality, and reasonable data-security obligations.